Returns Policy

Awesome Coolers Hot and Cold Water Dispensers purchases carry a 30-day no questions asked Money Back Guarantee.

If you are not completely satisfied with your Hot and Cold Awesome cooler, you may return it to Awesome Coolers within 30 days of your purchase. The customer is responsible for return shipping expenses. Please contact customer service on 1800 789 781 prior to taking advantage of this Money Back Guarantee. Please have the hot and cold water cooler serial number & invoice number available at the time of your call. The customer service representative will provide you with an Authorization To Return number (ATRN). Unfortunately, returns cannot be accepted without a verified Authorization To Return number first.

Awesome Water Filters are eligible for return or exchange.

Awesome Coolers does offer a credit or exchange for our premium quality Awesome Water KDF Charcoal Mineral Water Filters bought subject to the 30-day Money Back Guarantee.

How do I return my Purchase?

The customer is responsible for return shipping expenses. Please contact our Customer Service Department at 1800 789 781 prior to taking advantage of The Money Back Guarantee. No returns will be accepted without a Return Authorization Number (ATRN).

When will I receive credit for my returned item?

Your credit will be processed within 1-2 weeks.

What if my cooler is damaged or not operating properly?

In such circumstances you should first review the operating manual or call customer service on

1800 789 781 to try troubleshoot the problem. If it is determined that the item is defective, you will be provided with a shipping label to return the item for full credit, it’s as easy as that.